Friction is an operational signal
Unreturned calls, long waits for an appointment, unclear intake requirements, and incomplete confirmations all raise the cost of referring to your practice.
How to detect it
Look for referred patients who never complete an appointment, and review that pattern with the referring office directly rather than assuming a cause.
Written by the PrimeReferral team. Author attribution and credentials: placeholder pending final approval. This article is general business information and is not medical, legal, or compliance advice.